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Terms and Conditions

Home Terms and Conditions

ABN: 45 687 554 310

Website: www.velogologistics.com.au

Email: admin@velogologistics.com.au

Phone: 0485 998 441

Business Address: 66 Harvey Cct, Mawson Lakes SA 5095

Opening Hours: 9:00 AM – 5:00 PM (MON–FRI)

Operating States/Territories: NSW, SA, WA, VIC, QLD

1. CONDITIONS OF CARRIAGE

  • These conditions apply to all services of Velogo Logistics Pty Ltd ('Carrier').
  • Goods are carried at the Consignor's risk.
  • The Consignor must arrange insurance for goods.
  • Velogo may refuse carriage at its discretion.

2. DEFINITIONS AND INTERPRETATION

  • 'Additional Fees' means charges such as fuel levy, waiting time, redelivery, storage, permits, escorts, or after-hours deliveries.
  • 'Affiliate' means any related entity of Velogo.
  • 'Carriage' includes transport, handling, storage, loading, and unloading.
  • 'Dangerous Goods' means hazardous or regulated goods.
  • 'Force Majeure' means events beyond Velogo's control such as floods, strikes, or pandemics.
  • 'Outstanding Amount' means unpaid fees owed to Velogo.
  • Words in singular include plural and vice versa.

3. NEGATION OF LIABILITY AS A COMMON CARRIER

  • Velogo is not a common carrier.
  • Goods are accepted only under these Conditions.

4. CARRIER’S RESPONSIBILITIES

Velogo will:

  • Use reasonable care when providing services.
  • Hold all required licences.
  • Use reasonable endeavours to deliver goods to the nominated address.
  • Follow the Consignor’s lawful directions, unless unlawful or contrary to these Conditions.

5. CONSIGNOR’S WARRANTIES & INDEMNITIES

The Consignor warrants that:

  • Goods are fit for transport and appropriately packaged and labelled.
  • All details (size, weight, description, quantity) are correct.
  • The Consignor is authorised to contract on behalf of all parties with an interest in the goods.
  • Access to collection and delivery points is safe and suitable.
  • The Consignor indemnifies Velogo against claims, losses, or penalties from breach of these warranties.

6. SUBCONTRACTING

  • Velogo may subcontract services on any terms.
  • Protections given to Velogo extend equally to subcontractors, agents, and employees.
  • The Consignor agrees not to bring claims against subcontractors.

7. LIABILITY OF CARRIER

  • Goods are carried at the Consignor's risk.
  • Velogo excludes liability for loss, damage, delay, misdelivery, or non-delivery, except where required by law.
  • Velogo has no liability for Consequential Loss.
  • Liability, if any, is limited to:
    • (a) re-supplying the services; or
    • (b) paying the cost of re-supply.

8. CONTAINERS AND PALLETS

  • The Consignor is responsible for pallet hire, transfers, and charges.
  • Velogo accepts no liability for pallet hire or demurrage fees.

9. ROUTE AND METHOD

  • Velogo may use any route or method considered appropriate.
  • The Consignor authorises deviations where reasonably necessary.

10. INSPECTION

  • Velogo may inspect goods or open containers if required by law.
  • Velogo is not liable for delays or costs due to inspection.

11. DELIVERY

  • Delivery is complete when goods are signed for at the destination.
  • If delivery cannot be made, Velogo may store or return goods at the Consignor’s cost.
  • The Consignor must pay storage and redelivery fees.

12. CRANE AND SPECIAL SERVICES

  • If crane services are required, the Consignor warrants the site is safe and suitable.
  • Velogo is not liable for delays or losses resulting from unsuitable equipment or unsafe site conditions.

13. STORAGE

  • Goods stored with Velogo remain at the Consignor's risk.
  • Storage and handling charges apply.
  • Goods may be withheld until all amounts are paid.

14. LIEN

  • Velogo has a lien over goods for unpaid charges.
  • Velogo may sell or dispose of goods to recover debts, after notice where practicable.

15. CHARGES AND PAYMENT

  • Charges are payable upon acceptance of goods.
  • Additional Fees may include redelivery, waiting time, permits, escorts, storage, or fuel levies.
  • Overdue accounts attract 1.5% interest per month.
  • The Consignor remains liable if a third party fails to pay.

16. DANGEROUS GOODS

  • Dangerous Goods must be declared in writing.
  • Velogo may refuse, return, or dispose of unsafe goods.
  • The Consignor indemnifies Velogo for all losses relating to Dangerous Goods.

17. FORCE MAJEURE

  • Velogo is not liable for delays or failures caused by events beyond its control.

18. NOTIFICATION OF CLAIMS

  • Claims must be made within 14 days of delivery or expected delivery.
  • Legal proceedings must begin within 12 months, otherwise the claim is barred.

19. GOVERNING LAW

  • These Terms are governed by South Australian law.
  • Disputes must be heard by the courts of South Australia.

20. ENTIRE AGREEMENT

  • These Terms represent the entire agreement.
  • Variations must be signed by a director of Velogo.

21. GENERAL

  • Failure to enforce rights is not a waiver.
  • Invalid provisions do not affect the rest.
  • Where there are multiple Consignors, liability is joint and several.